Terms of Service
Product Disclaimer / Descriptions
Due to the nature of handmade items there may be slight variations in size, surface texture, glaze consistency, colour or tone of the item. All descriptions / measurements provided are to the best of our knowledge. Every effort is made to ensure our website is as up to date and on the rare occasion product photos may vary if changes have been made to a product design.
Shipping of Goods
When placing your order please ensure the address/contact details are correct, any changes in these details need to be sent to [email protected] within 4 hours of placing your order, if your order has already been sent to the warehouse for shipping we may be unable to change the details on your order. Most items can be sent to a PO Box however this cannot be guaranteed depending on the size of your order (over 1m in length) so we may contact you for an alternative address for delivery. Orders are generally dispatched within 1-3 business days, delays may occur over holiday periods, Government lockdowns, please ensure you refer to any delay notices mentioned on our website or on our Facebook / Instagram page.
In rare situations where the order requires delivery to regional areas the customer may be required to collect the goods from the nearest depot of the courier company the product was dispatched with.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping cart process. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Sproutwell™ may deliver notice to you by means of e-mail, a general notice on the site, product information or by other reliable method to the address you have provided to Sproutwell Decor™. Intent to cancel must be received within 24hrs of placing order. Any goods that are agreed to be refunded or returned; the postage/freight will be at the consumer’s expense. Once returned to the main Geelong warehouse and the goods received are deemed as being in a good saleable condition a refund will be processed and reach your account within 7-10 working days.
Unfortunately, fragile items are sometimes damaged in shipping. However, if a product arrives damaged or faulty, we are happy to offer a refund or exchange.
We ask that you email [email protected] photos of the damaged product within 48 hours of delivery. If you fail to report damages in this time frame, we will not be able to file a claim with the carrier which means we cannot accept responsibility for the damages.
Once you notify us that your product was damaged, Sproutwell will file a claim with the freight agent. Claims typically take 8-10 business days to process.
In most cases, we can order a replacement item at no cost to you as soon as the damaged item has been sighted (via photo). Replacements are subject to availability.
Returns / Refunds
You must notify us by email [email protected] within 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your return item needs to include the receipt or proof of purchase, if you are returning the item via post you will be required to do so at your cost.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 business days, depending on your card issuer’s policies. PLEASE NOTE: It is not acceptable for refunds, credit, or replacements to be offered if you change your mind make an incorrect choice or the item is not what you expected. So please ensure you select your purchase carefully.
Please note that refunds can only be issued to the credit card, PayPal, Afterpay or Zippay account that was originally charged.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Use of this website
Web Site design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by Sproutwell Decor™. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material will be permitted without the express written permission of Sproutwell™ Decor.
All trademarks, service marks and trade names of Sproutwell Decor™ used in the site are trademarks or registered trademarks of Sproutwell Decor™.