Australia-wide delivery for your convenience
Important information regarding our delivery services
All prices are to your door inclusive of insurance. As part of the delivery process we require a contactable telephone number (for the courier company to contact you) before item is shipped. We do not ship to PO Boxes as in most cases (depending on product size) and you may need to sign for your item. Orders placed on a weekend or a Public holiday will not begin payment processing until the next working business day. Generally orders are dispatched within 1-3 business days.
Not all items can be shipped internationally (will depend of item size) if this is the case you can email us prior to purchase and we can provide you with a cost.
Sometimes it is possible to receive a slightly better rate when combining a large order (orders through the cart will automatically add an individual cost per item) however, in most cases we don’t always cover what we are being charged (especially in rural areas).
If you would like us to look into the options please email us at; [email protected] with the products you’re wanting to purchase, contact details (address) and we will endeavor to get back to you within 24-48hours with a freight cost.
Pickup from Geelong & Pakenham VIC
You are welcome to pick up from our warehouse located at 55 Leather St, Geelong (Breakwater) free of charge. We operate between the hours of Mon-Fri 9am-5pm and pick up details will be sent on confirmation of order. We can also organise for you to collect your order from our Pakenham Satellite Store Tuesday to Friday. All Pakenham orders need to be transferred from our Geelong warehouse so you will need to allow one week before collection can take place.
Items in Transit
Once your order leaves our warehouse we no longer have control over when it will be delivered. We do provide tracking numbers and provide a contact number to the courier so delivery can be arranged. However, sometimes they may give very little notice or turn up without notification.
If this occurs we do apologise as we do everything possible (especially if arrangements have been made prior for special requests) but ultimately it is out of our hands as we are not the courier. All consignments are covered under transit insurances so please notify us immediately should your order appear damaged.