Frequently Asked Questions

If you still dont have your answer please, don't hesitate to call or email us.

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Ask your questions in person at one of our incredible showrooms

Our sales team are on hand to walk you around both showroom locations (Geelong and Pakenham). Feel free to make an appointment to receive dedicated service or just pop in and we’ll do our best to run through all the options.

We do try to have all of the different structures on display so you can view frame differences and design however, being that there are so many options/sizes it can be limited. So if you’re wanting to see a specific model give us a call first.

Contact us if you still need assistance

Sproutwell has been the innovator, on the cutting edge of our field, constantly improving and evolving our services, products, and business practices to reflect a ever changing marketplace.

It’s takes hard work, perseverance, and more than a little investment that makes a company the best in its field. That’s what we’ve worked hard to become, and we’ve been doing it longer than any other greenhouse and gardening company in our area. So BEWARE of Companies who simply take what they see from a successful company and then try to fleece you out of your hard-earned dollars by making you believe they’re the real deal.

If you have any questions or want to meet us face to face feel free to contact and make an appointment or just drop into one of our display centres for a visit.

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GENERAL

Our online store has a large selection of the products offered by Sproutwell Décor. Our physical stores will stock other items not found on the website at times.

As you will be seeing the stock that is available in both of our stores, it may be the rare occasion that your item has been sold in-store and our inventory system has not yet been updated. If this does occur, we will notify you as soon as possible and let you know when the item will be available, offer an alternative or refund your money.

Yes, we offer in-store pick-ups at both our Geelong and Pakenham locations. When checking out you can select either ‘Pickup from Geelong Warehouse’ or ‘Pickup from Pakenham Store’ and we will notify you via a phone call when your order is ready for collection. Please wait for confirmation that your order is ready for collection before coming in to collect your item.

Introducing Afterpay!
We have collated a list of our products below that can be purchased using Afterpay!

How does Afterpay work?
Afterpay enables you to receive your order now and pay over 4 x Interest free fortnightly installments.
When checking out at our website, simply select Afterpay as a payment method and it will forward you on to their website.
The signup process is quick & easy, All you need is a bank card and you are good to go! For more information regarding Afterpay head to their website www.afterpay.com.au

List of products eligible with Afterpay:

• Self Watering Pots
• Solar Roof Vent
• Misting Systems
• Louvres & Vents
• Heating Systems
• Digital Thermometer
• Plant Hangers
• Veggie Bags
• Polycarbonate Panels 4mm, 6mm + 10mm
• Raised Garden Beds
• Staging Kits / Individual Stands / Seed Tray Stands
• Small Shading Systems
• Mini Greenhouse
• Small / Large Nursery Greenhouse
• Lean-To 3100 Greenhouse
• If you have any further questions regarding Afterpay contact the Sproutwell Team and we will be
• happy to help you!

Happy Shopping!

GIFT CARDS AND WRAPPING

Yes, we can include a personalized note with your order upon request. You can include a personalized message with your order at time of checkout in the ‘Order notes’ box.

Yes, gift cards can be purchased online and instore.

NEWSLETTER & COMPETITIONS

So you don’t miss out on our latest news and events, make sure you sign up for our newsletter & follow us on our social media accounts! You can sign up to our newsletter by clicking on our home page, scroll down to the bottom right and enter your name & email address.

We often run competitions, make sure you are following us on our Instagram & Facebook page to enter.

PAYMENTS

We accept PayPal, Afterpay, ZIP PAY or call us on 1300 657 174 to place your order and pay via card over the phone.

Yes, only if you purchase a Gift Card through the website. In-store Gift Vouchers will not work on our website.

How does Afterpay work?

Afterpay enables you to receive your order now and pay over 4 x Interest free fortnightly installments.
When checking out at our website, simply select Afterpay as a payment method and it will forward you on to their website.
The signup process is quick & easy, All you need is a bank card and you are good to go! For more information regarding Afterpay head to their website www.afterpay.com.au

EXCHANGE AND RETURNS

An order can only be changed or cancelled if the items have not been sent. Please call 1300 657 174 to discuss your order with one of our team.

SHIPPING

Yes, you can. If you’re located outside of Australia, please send us an email at [email protected] with where you’re located and what you’d like to order and we will get back to you as soon as possible with shipping costs and any other details required.

Discount will automatically be applied for 2 or more of the same category item.  If your order is exceptionally large you can email us to see if a more competitive rate can be given ([email protected]) along with the products you’re wanting to purchase, contact details (address) and we will endeavour to get back to you within 24-48 hours with a freight cost.

In most cases we don’t always cover what we are being charged (especially in rural areas).

Yes. A tracking number will be provided with your email notification from the courier confirming your order is on its way. Once your order has been shipped, you can check the status of your order at any time by simply entering your tracking number in the selected courier’s website.

We can’t guarantee a specific time frame, but orders are generally processed within 1-2 business days of being received and then are delivered around 5-7 days after being shipped from our warehouse. We will contact you if any delays become apparent. International orders will of course take slightly longer and we will advise you of the ETA upon shipping.

*Please note that we may have to collect one or more of your items from our various stores/storage facilities. If this occurs, we will inform you of any delay in the shipping of your order.

OUT OF STOCK ITEMS

Stock times vary. We stock products seasonally and some may be discontinued, if you’d like more detail regarding an out-of-stock item, please contact us via email [email protected] or phone 1300 657 174.

For any further questions or inquiries regarding any of our policies please do not hesitate to contact us via phone 1300 657 174 or email [email protected]